Privacy Policy

1. Data Controller

Silver Trade Hub Oy ("we", "us") acts as the data controller for personal data collected through this Platform. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.

2. Data We Collect

We collect the following categories of personal data:

• Contact information (name, email, phone number)
• Business information (company name, VAT number, business address)
• Order history and transaction data
• Account credentials (securely hashed)
• Usage data and session information for platform improvement

3. Legal Basis for Processing

We process your data under the following legal bases as defined by GDPR Article 6:

• Contract performance — to fulfill wholesale orders and manage your account
• Legitimate interest — to improve our platform and communicate relevant updates
• Legal obligation — to comply with tax, accounting, and trade regulations

4. How We Use Your Data

Your data is used to process and fulfill orders, manage your account, provide customer support, send order confirmations and shipping updates, generate invoices, and improve our platform experience. We do not sell your personal data to third parties.

5. Data Sharing

We may share your data with trusted service providers who assist in platform operations, including payment processors, shipping carriers, and cloud infrastructure providers. All third parties are contractually bound to process data only as instructed and in compliance with GDPR.

6. Data Retention

We retain your personal data for as long as your account is active and as required by applicable tax and commercial regulations (typically 6–10 years for transaction records). Upon account deletion, personal data is removed within 30 days, except where retention is legally required.

7. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how your data is processed
• Portability — receive your data in a machine-readable format
• Objection — object to processing based on legitimate interest

To exercise any of these rights, contact us at privacy@silvertrade.co. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, access controls, and regular security audits. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR.

9. Cookies

The Platform uses essential cookies required for authentication and session management. No third-party tracking or marketing cookies are used. By using the Platform, you consent to the use of essential cookies necessary for its operation.

10. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Finnish Data Protection Ombudsman (tietosuoja.fi) or the supervisory authority in your country of residence.

11. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@silvertrade.co.